So I don’t know about you, but after 12 years of living with (and loving) a gun nut, I have visited a lot of gun shops in a lot of different states. From South Carolina to Wisconsin, Wyoming, Colorado, Utah, New Mexico, Arizona, and Texas I have shopped gun shops large and small and there is one thing that seems to happen no matter what type of shop I visit: arrogant and annoying gun sales people/shop owners! Now this isn’t true of every shop, I have visited some amazing gun shops with fantastic owners and employees and I was always more than happy to give them my business, but I have also been to some places where poor customer service seemed to be the norm (I won’t name names). You know the saddest thing is that the bad places outnumbered the good nearly two to one. As HD and I build our business I often look back to bad experiences as a way to train ourselves what NOT to do and how NOT to treat our customers. With so many bad experiences to pull from, we have a lot of opportunity to build better relationships with our customers and be the best little gun shop we can be.
Why and where do so many gun shops go wrong when it comes to customer service? After much contemplation I have narrowed it down to three of the things that gun sales people/shop owners do that make them look like total jerks and make customers head for the door. Here they are – in no particular order (all are exceedingly annoying):